Frequently Asked Questions

1. What is escrow? Escrow is a service that protects both parties in a financial transaction. The money is held in a secure account until the terms of the agreement are met, at which point it is released to the seller. 2. How does escrow work? Escrow works by keeping the funds in a secure account managed by a third party until both parties involved in the transaction confirm that the terms have been met. 3. Why should I use escrow for online transactions? Escrow protects both the buyer and the seller, ensuring that the funds are released only when the product or service has been delivered as agreed. 4. Is escrow safe? Yes, escrow is a secure method. The funds are held in a protected account, and the process is managed by a trusted third party who ensures that the transactions are completed according to the agreement. 5. How do I know my money is safe in an escrow account? Escrow accounts are managed by trusted financial institutions, which guarantee the safety of the funds until the terms of the agreement are met. 6. What happens if there is a dispute between the buyer and the seller? If a dispute arises, a SafeDeal representative will intervene to review the situation and help the parties reach a solution, providing protection and security throughout the transaction process. 7. How can I use escrow for international transactions? Escrow is available for international transactions, and the process of protecting funds is the same regardless of the location of the parties involved. 8. What are the costs associated with escrow services? The fees for escrow services vary depending on the value of the transaction and the platform chosen. Generally, there is a small processing fee, which is clearly stated before completing the transaction. 9. How long does it take to release the funds? The time for releasing funds depends on the type of transaction and the necessary confirmations from both parties. Generally, the process can take anywhere from a few days to several weeks. 10. What happens if the seller does not deliver the product as agreed? If the seller does not meet the terms of the agreement, the buyer can request a refund, and the money will be returned to the buyer. The payment will not be released to the seller until the dispute is resolved. 11. What documents are required to use escrow? Typically, a signed agreement between the parties specifying the terms of the transaction is required. In some cases, additional documents such as invoices or proof of delivery may be needed. 12. Can I withdraw funds from the escrow account before the transaction is completed? No, funds in the escrow account cannot be withdrawn until both parties confirm that the terms of the transaction have been met. 13. Is escrow only available for physical product transactions? No, escrow can be used for any type of transaction, including physical products, services, digital goods, and even real estate transactions. 14. Can I use escrow for small transactions? Yes, escrow can be used for any type of transaction, regardless of the value. Although escrow services are typically used for larger transactions, there is no minimum limit. 15. How can I start a transaction with escrow? To start a transaction with SafeDeal, you need to register on our platform, establish the terms of the transaction, and deposit the funds into a secure escrow account. The process is simple, fast, and protected, and the SafeDeal team will guide you step by step to ensure a secure transaction.